Elasticine is GDPR compliant

If you would like to make a request to receive a copy of your information or delete your information from our databases under the GDPR, please email us here.

How we collect and use data

With regards to the Elasticine website, we collect information that you give us via our meeting scheduling app (which may include your full name, email, phone number and company name) and automatically gathered technical information including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

This data is collected to inform our analysis of website performance only (i.e. troubleshooting, testing, research, statistical analysis, site safety & security), and is not used in any other aspect of our business.

This data is collected within our analytics and monitoring services, anonymised as far as possible, and deleted within 18 months of collection.

With regards to the Elasticine platform, we collect data from several sources:

  1. Technical information (including all aspects listed previously) relating to user usage of the platform
  2. Information provided by our clients as part of the provision of the platform's services
  3. Information provided by third parties (e.g. promoters) as part of the information required to execute performance contracts

The Elasticine platform acts as a data processor for information provided by our clients and other third parties during the implementation of performance contracts. Such information does not require active consent, but we have implemented strict data retention policies such that all data no longer in use by our clients is removed from our database. You can request a copy of all data held on our system by our clients by emailing help@elasticine.net. You can request deletion of all personally identifying information held on you by emailing help@elasticine.net, providing it is not currently used in the execution of a signed contract.

We may disclose your personal information to third parties if we are under a duty to do so to comply with any legal obligation, or to protect the rights, property or safety of Elasticine Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We will inform you if we need to disclose your personal data for such purpose.

Data storage policies

All information provided to use is stored within the European Economic Area. We implement industry best practices regarding encryption of data to and from our servers and protection against malicious behaviour.

Data is kept in our database for at least the period of time required for execution of the performance contract to which it relates. Clients of Elasticine may also retain personally identifying information on our systems as part of their business functions, including (but not limited to) strategic analysis, business intelligence activities, accounting and reporting, regulatory requirements, and marketing activities.

Once data is no longer required for processing by our clients, we remove it from our database -- usually within 2 days.

Data Protection Officer

For the purposes of the Data Protection Act 1998 and all applicable laws and regulations relating to the processing of personal data and privacy, including the General Data Protection Regulation ((EU) 2016/679) (the “Data Protection Legislation”), the data controller of personal information which we hold about you is Elasticine Limited of 83 Cholmley Gardens, London, NW6 1UN. You may contact the person responsible by email at help@elasticine.net.

Your rights

Where you have provided your consent to the processing of your personal data for any purpose, you have the right to withdraw such consent at any time by contacting at help@elasticine.net [or by clicking the unsubscribe link at the bottom of any marketing email that we send to you];

You can ask us to rectify any inaccuracies in the personal information that we hold about you.

You may have the right to request the erasure of personal information that we hold about you.

You may have the right to object to our processing of your personal data for certain purposes, including for direct marketing purposes, for scientific or historical purposes or statistical purposes.

You may have the right to restrict our processing of your personal data in certain circumstances.

You may have the right to request a copy of your personal data from us in a commonly used and machine-readable format or that we transmit your personal data another data controller,

You may have the right not to be subject to automated decision-making, including profiling, which has legal or other significant effects on you.

You can exercise any of the above rights at any time by contacting us at help@elasticine.net or the address listed below.

© 2018 Elasticine. All rights reserved.

Elasticine Ltd
83 Cholmley Gardens

Company # 07770782
VAT # GB 245448494

Website owner
Henry Franks